The ITIL Practitioner training offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice. ITIL Practitioner can be taken at any stage in the ITIL certification scheme beyond Foundation. It provides a different set of skills not available in the existing certifications.
2 Days
ITIL foundation V3 equivalent, V3 or 2011 is a mandatory requirement
- Service Management Concepts
- Guiding Principles
- Service improvement Approach
- Organizational Change Management (OCM)
- Metrics and Measurements
- Communication
What you will learn:
- Understand how to define services in terms of value, cost, outcomes and risk
- Using the guiding principles of service improvement
- Anchoring programmes to the service improvement approach
- Appreciate and act on organizational change principles
- Be able to define and report using meaningful metrics
- Plan effective communications for improvement
- Be ready to sit the ITIL practitioner examination
This training will prepare you for the following certifications:
- ITIL Practitioner certification
What to learn next?
