ITIL Intermediate Service Lifecycle: Service Transition

3 Days

Knowledge in ITIL Foundation  

• Introduction to service transition 
• Service transition principles 
• Service transition processes 
• Managing people through service transitions 
• Organizing for service transition 

• Technology considerations 
• Implementing and improving service transition 
• Challenges, critical success factors and risks. 

What you will learn: 

• Importance of service management as a practice concept and service transition principals, purpose, and objectives 
• How all processes in ITIL service transition interact with other service lifecycle processes 
• Sub-processes, activities, methods, and functions used in each of the ITIL service transition processes 
• Roles and responsibilities within ITIL service transition and the activities and functions to achieve operational excellence 
• How to measure ITIL service transition 
• Technology and implementation considerations surrounding ITIL service transition 
• Challenges, critical success factors, and risks associated with ITIL service transition 

ITIL Expert Qualification: Service Transition Certificate