ITIL Intermediate Module – Service Strategy

3 Days

Understanding of the ITIL Foundation course 

• Introduction to service strategy 
• Service strategy principles 
• Service strategy processes 
• Governance 
• Organizing for service strategy 
• Technology considerations 
• Implementing service strategy 
• Service strategy challenges, critical success factors and risks 

You will learn how to: 

• Analyze principles, techniques, and relationships to create SS 
• Identify the purpose, scope, and objective of each SS process 
• Assess IT governance to set strategy, and leverage governance frameworks and bodies 
• Determine IT application opportunities 
• The ability to recall, recite, name, and understand the meaning of ITIL terminology and basic practice fundamentals. 
• The ability to use the practices and concepts in a situation or unprompted use of an abstraction. 
• The ability to create patterns or structure from composite elements to achieve a new meaning or outcome. 

This course prepares you for the following Certification: 

• ITIL Intermediate Qualification: Service Strategy certificate