ITIL Intermediate Module – Service Design

3 Days

• Earlier ITIL (V2) Foundation plus Foundation Bridge 
• ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes). 

• Introduction to service design 
• Service design principles 
• Service design processes 
• Service design technology-related activities 
• Organizing for service design 
• Technology considerations 
• Implementation and improvement of service design 
• Challenges, critical success factors and risks 

What you will learn: 

• Introduction to service design 
• Service design principles 
• Service design processes 
• Service design technology-related activities 
• Organizing for service design 
• Technology considerations 
• Implementation and improvement of service design 
• Challenges, critical success factors and risks. 

This course prepares you for the following Certifications: 

• The ITIL Intermediate Qualification: Service Design Certificate