3 Days
An Understanding of the ITIL Foundation courseÂ
- Introduction to continual service improvementÂ
- Continual service improvement principlesÂ
- Continual service improvement processÂ
- Continual service improvement methods and techniquesÂ
- Organizing for continual service improvementÂ
- Technology considerationsÂ
- Implementing continual service improvementÂ
- Challenges, critical success factors and risksÂ
What you will learn:Â
- Service management as a practice and CSI principles, purpose, and objectiveÂ
- How all CSI processes interact with other service lifecycle processesÂ
- Sub-processes, activities, methods, and functions used in each of the CSI processesÂ
- Roles and responsibilities within CSI and the activities and functions to achieve operational excellenceÂ
- How to measure CSI performanceÂ
- Technology and implementation requirements in support of CSIÂ
- Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with CSIÂ
This course prepares you for the following certifications:Â
- ITIL Intermediate Qualification: Continual Service Improvement certificateÂ
