ITIL Practitioner Certification

2 Days

• Service Management Concepts 
• Guiding Principles 
• Service improvement Approach 
• Organizational Change Management (OCM) 
• Metrics and Measurements 
• Communication 

What you will learn: 

• Understand how to define services in terms of value, cost, outcomes and risk 
• Using the guiding principles of service improvement 
• Anchoring programmes to the service improvement approach 
• Appreciate and act on organizational change principles 
• Be able to define and report using meaningful metrics 
• Plan effective communications for improvement 
• Be ready to sit the ITIL practitioner examination 

This training will prepare you for the following certifications:

• ITIL Practitioner certification