Philemon Mindra

I would like to thank all the staff at IST starting with director Jyoti, I never expected that the director of a reputable institute like Software of Technologies Limited would spare time to meet students but she not only spared a few minutes to meet us, it was a whole hour. I personally felt at home and valued as a customer, a student and also as a person, and from that moment, I realized that at IST, it is all about 

 the customer. Secondly, the Learning Development Manager, Mr. Rodgers Odari, you made me feel home away from home, you arranged everything for me from advice during application,airport pickup, hotel booking and even negotiations, to the extent that I was never worried at any moment from the day I left Uganda, and yet it was my first visit to Nairobi, thank you so much, IST must be very privileged to have a professional like you. I remember you mentioned a statement “we are you” and yes indeed, I felt that during my time at IST. Thirdly, my trainer, Mr. Ankit, my perception of the RHCSA exam was that it was hard, but within one day of contact with you, you completely changed that perception, and you prepared 
me for the exam within two days, your level of knowledge and confidence was beyond my expectation. Thank you for the support even outside the classes. In you, I made a friend. I thank you for making sure the exam took place even on a weekend. I also would like to thank all the support staff at IST, everyone was friendly, and caring, taking care of us like we were their own children. I have never experienced that kind of relentless care before from any institution. I was really home away from home. When I first entered the institute, right from reception, the colour of the walls, the lighting, design of the tables, and the names of the classrooms like discover, insight, etc. was so captivating, giving the confidence right from entry that this is the right place to be. It showed that the institute is so committed to showing that what you see in the strategy is how the institute is run. It is commendable the art you have exhibited in making the environment so conducive for learning. I performed well in the exam and I am now a certified Red Hat Linux Administrator and all credit to everyone at IST especially Ankit and Rodgers. I would like to state without any doubt that the institute has exceeded my expectations and I would recommend anyone to undertake training at your institute without any hesitation. I am also looking forward to coming back, hopefully next year for another course at IST.  I also got to learn about some of the solutions developed within STL, such as the eboard, Mtakaba & eHorizon which I will mention in my presentation to the department next week. Finally, I would once again like to extend my sincerest thanks to each and every one at IST. I still miss you all and I wish I extended my training by another week, but it wasn’t meant to be. I look forward to keeping in touch and also to another course next year. I wish you the very best in attracting more students and customers as you make your contributions towards skilling more professionals. All the best and thank you once again.


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