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Management

ITIL 2011 Foundation

8

overview
Topics
Prerequisites
Objectives
What Next?
overview

The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL. The ITIL version 3 best practices is composed of 5 core disciplines:

Topics
Prerequisites
  • None, although familiarity with IT service delivery will be beneficial.
Objectives
What Next?

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