Cancellation/ Rescheduling policy

IST may cancel or reschedule a class at its discretion, and if it does, will use reasonable efforts to notify you at least one week in advance. You will not be charged for the IST cancellation or rescheduling.

Please notify us of any changes in your scheduled training as soon as possible. You must call IST (Tel: + 254 20 319174 / 248237) to cancel or reschedule a class.

Publicly Scheduled Instructor Led Training Events

• If you cancel your registration 7 or more calendar days before the scheduled start date of the class IST will assess no charge.
• If you cancel your registration 1- 6 calendar days prior to the class start date IST will assess 50% of the class fee.
• If you do not show up for the event; or cancel on the day of the event IST will assess 100% of the class fee.

Private/Onsite Training Events

• If you cancel your registration 14 or more calendar days before the scheduled start date of the event IST will assess no charge.
• If you cancel your registration 1-13 calendar days prior to the event start date IST will assess 50% of the event fee.
• If you do not show up for the event, or cancel on the day of the event IST will assess 100% of the event fee.